L1 Incident Manager
American Cybersystems, Inc.

Innova Solutions is immediately hiring for a L1 Incident Manager.

Position type: Contract
Duration: 1 Year
Location: Philadelphia Pennsylvania, US

As a L1 Incident Manager you will:

• Lead Incident management and issue tracking duties on behalf of all the IT teams.
• Manage issues list and executive reporting
• Problem solving: Use critical thinking and analytical skills to identify the primary causes of issues and develop plans to resolve them.
• Communication: Keep stakeholders informed to manage expectations and minimize the impact on business operations
• Continuous improvement: Conduct post-incident reviews to analyse incident trends and identify areas for improvement
• Resource management: Bring together multiple teams and resources to efficiently restore service
• Prioritization: Prioritize tasks and allocate resources effectively
• Leadership: Provide leadership and make crucial decisions
• Risk management: Understand risk management principles and prepare for various scenarios.

The ideal candidate will have:
Bachelor's Degree in Business, Information Technology, Information Systems, Computer Science, or related field with six (6)or more years of related work experience in technology field supplemented by four (4) years of incident management and problem management experience;

• Excellent understanding of service development, management and operations industry standard specifically Health Care Payer operations.
• Professional communication and collaboration skills.
• Business and financial awareness of the impact of problems.
• Ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place, and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
• Ability to make decisions on procedural and technical levels.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information
• Ability to apply principles of influence and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problem
• Ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Kiran Vajrala

PAY RANGE AND BENEFITS:
Pay Range*: 82,500 $ - 97,000 $ Per Year
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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