Lock Desk Coordinator
Veterans United Home Loans

As a Lock Desk Coordinator, you will be responsible for responding to loan lock inquiries and assisting with lock desk questions while maintaining exceptional customer service for internal Loan Teams and external partners. In addition, you will work with business partners across multiple teams to gather required data for appropriate metric tracking.

Job duties will vary upon assignment but may include:

• Manage requests and answer questions from Loan Teams on their pipeline and prospective loans. Gather loan information and connect with other teams when additional help is needed.
  
• Work with correspondents to ensure proper workflows.
  
• Maintain lock/pricing data within Lock+ and Encompass origination system.
  
• Remain knowledgeable and up to date on all policies related to lock desk and effectively communicate them to stakeholders when appropriate
  
• Ensure accuracy of daily pricing.
  
• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
  

We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We'll also want to know you can demonstrate these attributes:

• Dedicated work ethic
  
• Exemplary customer service skills
  
• Ability to multitask
  
• Excel in a fast-paced, results-oriented environment
  
• Strong communication skills (written and verbal)
  
• Thrive in a highly cooperative work setting
  
• Effective communication and conflict resolution
  
• Previous customer service experience
  
• Interest in Capital Markets
  
• Proficient in basic computer technologies, appropriate for an internet-based company
  
• Regular and predictable attendance
  

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

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