Manager, Field Applications Support
Pacific Biosciences of California

Manager-Field Applications Scientist (FAS) - East Coast, United States

PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

PacBio is seeking a Manager, Field Applications Scientist (FAS) with a strong customer focus to support installations, training, validation, and implementation of PacBio sequencing technology and our instrumentation and portfolio of products.

The ability to communicate with your team, customers, marketing, internal support and development, and disseminate results to diverse audiences are important aspects of this role. In addition, pre-sales and post-sales activities will be conducted in conjunction with our Commercial organization.

This individual will be working in a fast-paced commercial environment. This includes interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and analysis of data derived through the use of our 3rd generation sequencing platform.

The position will be based on the East Coast area of the United States. The candidate must live near an international airport.

Responsibilities:

• Provide leadership of and motivation to the PacBio FAS team as a member of the AMR Management team working closely with the other members in defining strategy and implementation of plans to meet the goals of the region.
• Responsible for staffing and performance management activities including the setting of department objectives, individual objectives and staff development plans and the timely completion of employee evaluations; quarterly, yearly, and as needed.
• Assist customers in designing and conducting experiments to effectively utilize the Sequel & Sequel II instrument in their laboratories.
• Assist Technical sales in driving adoption and use of Pac Bio products and applications.
• Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries.
• Work with Account Managers to identify business opportunities, understand customer research needs and position appropriate PacBio products and solutions.
• Assist Sales and Marketing teams in conducting scientific presentations.
• Develop and maintain positive relationships with customers and key opinion leaders in assigned territory.
• Be a customer-minded individual with the empathy to understand customer concerns and driving towards world class support.
• Able to efficiently problem-solve and overcome technical challenges in the field.
• Team player who can effectively integrate internal and field-based activities across functions to support customer requirements.
• Assist in the development of technical documentation and training presentations.
• Participate with cross-functional steering committees for new product initiatives, providing input on key service deliverables at each development phase or milestone.

Required Qualifications:

• Minimum of a Master's degree or equivalent experience (Ph.D. preferred) in Molecular Biology/Genetics, Biochemistry, Bioinformatics, Computational Biology, or in a Life Science/Engineering field.
• 5+ years of experience in field applications and pre-/post-sales customer support.
• Excellent interpersonal, written, and verbal communication skills.
• Experienced in conducting scientific presentations to internal and external audiences for pre- and post-sales activities.
• Strong time management, organizational and planning skills are essential.
• Excellent troubleshooting abilities.
• Demonstrates excellent documentation skills; exhibits thoroughness and attention to detail to ensure that job tasks are completed with a high level of quality.
• Ability to work independently and collaboratively with other field team members.
• Ability and willingness to travel up to 50% of the time.
• Lives near an international airport and possesses a valid driver's license.

Preferred Experience:

• Experience managing a remote field team handling installation, training, validation, implementation, and application of next-generation DNA sequencing instruments and assays.
• Operating next-generation DNA sequencing instruments and assays.
• Molecular biology/molecular genetics and biochemistry laboratory techniques.
• Analysis of next-generation DNA sequencing data.
• Knowledgeable in tools to support next-generation DNA sequencing, including common DNA sequence analysis tools, ancillary equipment needs and workflows for supporting next generation sequencing.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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Salary Range:
$123,400.00 - $185,200.00

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or careers@pacificbiosciences.com for assistance.

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