National Student Success Manager
The University of Chicago

Department
Crown NCS Coaching

About the Department
The Crown Family School of Social Work, Policy, & Practice (Crown Family School) builds upon a legacy of more than a century of scholarship, education and leadership in social work and social welfare, blending a distinctive interdisciplinary tradition with applied problem-solving to foster innovative solutions to some of society's most pressing social problems. For more information about the Crown School, please visit our website at: https://crownschool.uchicago.edu/.

The University of Chicago Crown Family School is the academic home to the Urban Education Institute (UEI), an internationally and nationally renowned institute addressing educational inequality in urban communities by conducting rigorous research, informing evidence-based policies, and implementing innovative practices to promote educational equity and excellence. Within UEI, the Network for College Success (NCS) ensures college readiness and success for all students by translating research into practice and supporting leaders to organize their schools for improvement. NCS provides professional learning and support to school and district leaders and helps them focus on what matters most for high school students. NCS supports adults within and across schools to build their capacity to lead change, improve instruction, and support student transitions in and out of high school. NCS envisions high schools that continuously cultivate collaboration, powerful learning, and a culture of high achievement to ensure postsecondary success for all students.

Job Summary
The Student Success Manager project manages and represents NCS in cultivating regional and national partnerships; is an integral member of the coaching managers team, liaising on behalf of NCS's regional and national work; coaches assigned partner schools and districts. The Student Success Manager will create conditions that disrupt the status quo, develop systems that center student progress, build collective efficacy, and spread and scale effective practices. This position reports to the Director of Coaching.

The role break-down is project management (50%), partnership cultivation and management (30%), and school coaching and professional development (20%). Specific job responsibilities are outlined below.

Responsibilities

• Develops and oversees NCS's national freshman success strategy for growing learning networks for high school and district educators
  
• Facilitates a team of national-facing coaches to deliver coherent, cohesive, and consistent coaching and professional learning services to support implementation of the NCS student success framework
  
• Collaborates with data strategy team to ensure NCS has appropriate data sharing agreements and reports from national district and school partners
  
• Collaborates with Director of Professional Learning to design and facilitate professional learning for national partners
  
• Collaborates with the Director of Coaching to develop resources and tools to assess the viability of school and district partnerships
  
• Collaborates with the Director of Professional Learning to ensure high quality professional learning delivery
  
• Provides Director of Coaching with data and other information as required for reporting to NCS funders
  
• Collaborates with NCS transformation managers as part of the NCS coaching managers team
  
• Coordinates services provided by NCS coaches to ensure efficient implementation and to avoid duplication or overlap of efforts in providing NCS services
  
• Builds collective efficacy and spreads and scales effective practices across NCS coaching teams
  
• Designs and facilitates professional learning for NCS coaches as assigned
  
• Establishes and implements a communications system that keeps coaches informed and focused on executing coaching priorities
  
• Analyzes and uses data to to evaluate, improve upon, and report on effectiveness, progress, and outcomes of NCS's supports to partner schools and districts
  
• Provides critical ecosystems data to enhance collective understanding and refinement of coaching structures as necessitated by data
  
• Works with national partners to develop the capacity to ensure grade level teams have access to actionable data in a user-friendly format needed to implement freshman success initiatives
  
• Partners with the Director of Professional Learning to secure and onboard national partners
  
• Maintains ongoing two-way communication with key partners and documents NCS's work with them
  
• Represents NCS in UChicago and external facing presentations, meetings, and forums as assigned to cultivate relationships that advance the mission and vision of NCS
  
• Coaches assigned school leaders and district teams toward improvement in the Success Teams Framework for School Improvement
  
• Translates research and data into practical steps with district and school leaders for school improvement efforts which focus on improving on-track rates, student course performance, and college and career readiness
  
• Uses knowledge of the divisional vision and values to assess, evaluate, and recommends opportunities for collaboration with partners
  
• Supports broader student initiatives
  
• Coordinates program initiatives, ensuring unity of focus and purpose
  
• Performs other related work as needed
  

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.

Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Master's degree in education, educational leadership, or related field
  

Experience:

• Previous experience in urban education or education outreach
  
• experience in grant-funded research and/or higher education organizations
  
• Experience managing projects and leading teams strongly preferred
  

Preferred Competencies

• Demonstrated and relentless commitment to public education, social justice, and equitable outcomes for all students
  
• A commitment to self-reflection, examination of identity and role in systems of oppression and to challenging inequities
  
• Excellent organizational and project management skills, including managing and maintaining documentation for multiple projects in a dynamic work environment
  
• Ability to respond flexibly to demands and requirements and adjust to ambiguous circumstances and change
  
• Successful experience coaching leaders in educational institutions/settings
  
• Extensive experience leading teams
  
• Extensive experience designing, facilitating, and refining professional learning for in-person and virtual settings
  
• Ability to integrate and effectively use technology for professional productivity, including word processing, presentation (PPT), and spreadsheet software
  
• Experience creating and displaying relevant data sets to understand and solve problems with teams of educators
  
• Excellent problem-solving skills
  
• Ability to effectively collaborate and communicate with a variety of audiences orally and in writing with tact, sound judgment, courteousness, and reliability
  
• Ability to travel; must have reliably working transportation
  

Working Conditions

• Hybrid work schedule, with on-site at the Hyde Park campus in Chicago and at partner sites
  
• Travel to external stakeholder sites as needed
  

Application Documents

• Resume (required)
  
• Cover letter (required)
  
• References (preferred)
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Academic Affairs

Role Impact
Individual Contributor

Scheduled Weekly Hours
40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type
Salary

FLSA Status
Exempt

Pay Range
$86,000.00 - $100,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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