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BCforward is currently seeking a highly motivated Order Administration Support - Hybrid for an opportunity in Dayton, OH
Position Title: Order Administration Support - Hybrid
Location: Dayton, OH
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 Months Contract
Job Type: Full time and Onsite
Pay Range: $20- 22/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
As an Entry-Level Order Administration Representative, you will be an essential part of the sales and order-to-cash cycle responsible for supporting business divisions with processing and managing customer orders accurately and efficiently. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to our overall success.
Job Responsibilities: Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimble's order management systems.
Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
Inventory Awareness. Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.
Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
Quality Control: Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
Qualifications & Experience:
* Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus.
* Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions.
* Strong organizational skills, attention to detail and accuracy in data entry and order processing.
* Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
* Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
* Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
* Experience with a top tier Enterprise resource planning (ERP) system a plus.
* Familiarity with Salesforce CRM systems and other relevant software applications a plus.
* Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
* Multi-lingual always a plus: some global regional language requirements may apply based on location
Relationships required to build within this role:
INTERNAL: ? Sales managers ? Sales Operations ? Business Division and Sector controllers ? Operations: Export, shipping, config etc. ? Planner/Buyers ? Export Compliance ? Customer Support teams ? Product managers ? Credit & Collections ? Cash Applications
EXTERNAL: ? Customers/Resellers ? Shipping carriers as needed General abilities and skills expected to be learned and mastered in this role: ? Gained experience with Salesforce and Oracle ? Basic understanding of our Order-to-Cash process concepts ? Basic understanding of and adherence to trade compliance and revenue recognition compliance
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 224744 when responding to this ad.
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Job Snapshot
Employee Type
Contractor
Location
Huber Heights, OH (Hybrid)
Job Type
Admin - Clerical
Experience
Not Specified
Date Posted
07/16/2024
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