Order Management-Customer Service-Contract Administrator
Snapon

Overview

Snap-on Business Solutions group; Repair System & Information a division of Snap-on Incorporated

Location: ONSITE, Richfield, OH

Hours: Monday through Friday; 8a - 5p EST

Process Automotive and Outdoor Power service contracts accurately and timely using Oracle software. Additional responsibilities will include assisting with processing Automotive, Outdoor Power & Global orders according to the set SLA's per order type using CPQ & Oracle Software. Provide support and assist internal and external customers. Serve as a liaison between departments with the common end goal of serving our customers. Complete special projects and testing within the department on an as needed basis.

Responsibilities

1. Contract and documentation review (for completeness), prior to data entry.

2. Enter Automotive and Outdoor Power service contract data into Oracle. This includes contract administration tasks.

3. Identify trends and problems and suggest solutions to problems with the process (RCI).

4. Responsible for Financial and Sarbanes Oxley auditing requests within the department.

5. Maintain Oracle Service Contracts which is used for monthly recurring invoicing, media shipments and customer support.

6. Maintain customer account data in Oracle.

7. Complete special projects as assigned.

8. Complete Oracle testing as assigned.

9. Provide assistance and cultivate strong working relationships with other departments as needed.

10. Train or assist other associates within the department as required.

11. Create documentation of processes within the department as required.

12. Other duties as assigned.

Qualifications

• College degree preferred or equivalent work experience.
• Oracle experience preferred
• Positive attitude and excellent interpersonal skills
• Office experience preferred
• Strong organizational skills and the ability to meet deadlines
• Excellent data entry skills and attention to detail
• Excellent customer service skills both external and internal
• Handle multiple tasks and be able to prioritize tasks
• Experience with automated order entry systems
• Ability to work overtime when required
• Ability to move forward with changes from existing processes to new solutions
• Identify potential process improvement opportunities
• Windows experience preferred including the Microsoft Suite of products (i.e. Excel, Word, Outlook)