Patient Services Supervisor
Texas Tech University Health Sciences Center

Extended Job Title
Patient Services Supervisor
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
691202 - RMF - Ward
Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Managed Care Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records; supervises the coordination of other clinic services; responds to requests for patient information and maintains related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Interviews, hires, evaluates and trains new employees.  Employees in this classification receive general supervision. Employees in this classification supervise Managed Care Patient Services Specialist and Managed Care Sr. Patient Services Specialist team members. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Requisition ID
39673BR
Travel Required
None
Pay Grade Maximum
Compensation is commensurate upon the qualifications of the individual selected
Major/Essential Functions

• Supervision of administrative support staff to include training, delegation of assignments/tasks, disciplinary actions and performance evaluations.
• Staff liaison
• Schedules patients for appointments.
• Manage all aspects of PTM, check-in, check-out, cancellations, referrals, and reporting.
• Create reminders for sick call and referral upon disposition.
• Responsible for accurate time clock usage according to procedure.
• Completion of travel needs for Medical department clinical staff.
• Serve as back-up for Medical Department Patient Services Specialist.

About Managed Care:
Since 1989, TTUHSC Managed Care has been providing clinical and operational support to correctional facilities throughout West Texas and other regional areas.  We serve approximately 30,000 patients utilizing a broad range of comprehensive medical and health services.  TTUHSC Managed Care strives to positively impact the lives of our patients, to include many who had no previous access to quality health care.  Learn more about TTUHSC Managed Care HERE

This valuable team member shall perform work in a manner that reflects the Values of TTUHSC:

• ONE TEAM unite and include diverse perspectives to achieve our mission
• KINDHEARTED exceed expectations with a kind heart, helping hands, and a positive attitude
• INTEGRITY be honorable and trustworthy even when no one is looking
• VISIONARY nurture innovative ideas, bold explorations, and a pioneering spirit
• BEYOND SERVICE create and deliver positive defining moments

Take care of yourself and your family, Enjoy some of the best benefits in the state of Texas:

• Comprehensive Benefits Package
• Training provided
• Continuing education
• Loan Forgiveness Program
• Retiree Insurance
• Paid Leave
• Leadership Program
• State Pension

Grant Funded?
No
Pay Grade Minimum
Compensation is commensurate upon the qualifications of the individual selected
Pay Basis
Hourly
Work Location
Lubbock
Preferred Qualifications

• Healthcare experience in a hospital, clinic or physician's office
• Experience in corrections and/or law enforcement
• Certification in patient services, medical records or CNA/CMA
• Undergraduate degree

 
Campus
HSC - Correctional Managed Health Care
Department
RMF - Ward
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.


 
Job Group
Information and Records Clerks
Occasional Duties
Other duties as assigned or delegated by supervisor.
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
 
Required Qualifications
A minimum of a high school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in a supervisory role. Experience in a clinic or physician's office preferred.

OR

At least three (3) years of experience at TTUHSC in the Patient Services Program, plus one (1) year of supervisory experience. 
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
 

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