Payment Specialist
Altru Health

Location:
Altru Patient Services | 3065 Demers3065 Demers AveGrand Forks, ND 58201

Pay Range: $17.07 - $25.60

Summary:
The Payment Specialist ensures daily processing of payments, deposits and electronic remittance files. The specialist works closely with staff that are responsible for accounts receivable resolution for our customers. This position is responsible for maintaining compliance and supporting continuous improvement efforts.

Essential Job Functions:

• Assists customers who are making payments by completing accurate written receipts, providing correct change, and providing correct account information in a manner consistent with Altru Health System's Customer Service Standards.
  
• Learns and utilizes current credit card approval systems to ensure proper processing of authorizations, posting and balancing of credit card payments.
  
• Reconciles and prepares deposit, communicating accurately and effectively with other staff/departments involved in the cash management process. Posts assigned receipts manually into appropriate patient accounting system, balancing posting to cash, checks, wire, and credit card totals.
  
• Coordinates and communicates split payment posting with other Business Office and Accounting staff to ensure accurate and timely posting.
  
• Posts zero payments to appropriate accounts, analyzes the reasons for denials and passes information to appropriate denial/follow-up areas. Interprets and documents payment, adjustment, and denial information from Explanations of Benefits into appropriate patient accounting notes.
  
• Completes downloads and uploads of assigned electronic remittance files into appropriate patient accounting system, analyzing and editing data to ensure proper posting and balancing of payments and/or adjustments.
  
• Analyzes insurance payments and adjustments to verify they are made according to our insurance contracts and to identify possible incorrect payments/discounts.
  
• Performs other duties as assigned or needed to meet the needs of the department/organization.
  

Physical Demands :

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands:

• Lift -Floor to Waist Level: Sedentary (< 10 pounds)
• Carry: Sedentary (< 10 pounds)
• Push/Pull: Sedentary (< 10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions:

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position:
Infrequent Driver

Reference ID: R4955

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