Program Manager, SNF Paideia Program
University of Pennsylvania

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job TitleProgram Manager, SNF Paideia ProgramJob Profile TitleCoordinator, ProgramJob Description SummaryThe SNF Paideia Program is an academic program that encourages and supports students to engage in meaningful and robust dialogue across difference. Paideia programming includes Paideia designated courses offered in all four undergraduate schools, an undergraduate fellows program, and events and co-curricular experiences that emphasize dialogue, community wellness, service, and citizenship.

The SNF Paideia Program Manager handles critical administrative and student-facing elements of SNF Paideia's academic programs, especially the undergraduate fellows program and SNF Paideia designated courses. This role works collaboratively with the entire SNF Paideia team, with a special emphasis on supporting the Fellows Director and the Executive Director.

The individual in this role will refine and develop strategies for managing program information to streamline workflow processes, ensure effective program implementation, and provide data to support ongoing program development and strategic decisions. The Program Manager manages the program's financial processes and works with the Executive Director to manage the overall program budget. The Program Manager oversees all office operations, including supervising a full-time Events and Administrative Coordinator and part-time student workers during the academic year. This position also involves important student-facing responsibilities, including student advising and developing a new alumni engagement initiative for SNF Paideia's relatively new fellows program.
This role requires extensive interaction with a wide variety of staff, faculty, and undergraduate and graduate students from across the university. The position reports to the Executive Director.Job Description

Job Responsibilities

• Program information management: identifies and manages platforms for streamlining program information, metrics, and data analysis; this includes managing a range of program-related application processes and course-related information tracking; analyzes information to support communications and advise ongoing program development.
• Financial management: manages or creates streamlined processes for providing funding for Paideia designated courses and student funding awards; works closely with Paideia's business office to ensure timely and accurate processing of funds and resolving questions or challenges; tracks and disseminates budget information to team members to ensure program delivery meets budget goals.
• Student support and engagement: contributes to fellows program recruitment, tracks student progress toward certificate completion and advises undergraduate fellows on courses and funding; manages, with Executive Director, a student advisory board; oversees a student-led peer mentoring program; leads the creation and implementation of fellows alumni programming.
• Academic coordination: Serves as primary liaison between Paideia and academic departments and registrar for Paideia course registration; stays informed on university registration processes and deadlines; builds strong relationships with academic departments and individual faculty members to trouble-shoot problems.
• Office and staff management: Supervises administrative and events coordinator; supervises part-time student workers; oversees office procedures and financial activities, including budget administration, office purchasing, processing payments, and other special projects.
• Perform additional duties as assigned

Qualifications

• Bachelor of Arts and 2 to 3 years of experience or equivalent combination of education and experience is required. Experience in higher education strongly preferred, with a focus on student services, information management, or related fields. Proficiency with information management software, project management tools, and survey platforms. Excellent organizational skills with the ability to manage multiple tasks and projects simultaneously.

Application Requirement

• A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolProvost Interdisciplinary ProgramsPay Range$24.13 - $32.00 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

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