Provider Services Coordinator, General Surgery - Dover
Wentworth-Douglass Hospital(WDH)

About Us

Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.

At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today!

Wentworth Health Partners Seacoast General Surgery

Wentworth Health Partners Seacoast General Surgery is a comprehensive surgical practice caring for patients requiring elective, outpatient, and emergency surgical services. Our board-certified surgeons ensure continuity of care by working closely with physicians and specialists to coordinate care of patients with complex conditions. This practice is located at 789 Central Avenue in Dover, NH 03820.

Are you ready to bring your skills to this practice and join us in driving medicine forward?

The Opportunity

We are seeking a full-time, 40-hour Provider Services Coordinator to support the practice onsite, Monday-Friday 8:00am-5:00pm.

The Provider Services Coordinator will provide a broad level of administrative duties relevant to general surgery operations. Under general supervision, they will schedule a variety of patient appointments and provide administrative support to patients and health care providers in a high-volume setting. They will function as a point of contact for patients to facilitate timely and coordinated clinical visits.

Responsibilities Include:

• Schedules and reschedules surgeries, office procedures, and all other patient appointments, including emergency or add on appointments.
  
• Demonstrates critical thinking skills, effectively resolving issues regarding patients, unusual events and/or practice-based problems.
• Collaborates with physicians and other disciplines in the coordination of patient care planning, to include coordination outside referrals, general surgery, and other specialty offices. Includes review of insurance coverage limits and coordinating referrals with PCP office.
• In a timely manner, informs appropriate leaders of relevant information affecting any function of the practice, e.g. patient occurrences, clinical situations, etc.
• Arranges provider schedules, managing daily schedule for physicians by following clinic guidelines in place related to volume, hours, availability and other related scheduling guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow as needed.
• Provides telephone assistance to callers, communicating effectively and routing information to providers and staff as appropriate.
  
• Communicates with patients in a manner that is consistent with WDH service expectations, and the Language of Caring program as outlined in support of patient satisfaction. Verifies patient using two patient identifiers.
  
• Notifies patients and/or relays provider recommendations based on the specific direction/instruction of the physician or provider. Caution used when communicating on the phone in patient care areas as well as appropriate response and communication via the patient portal.
• Works effectively and cooperatively with other members of the team to identify opportunities for improvement in Press-Ganey results and actively participates in recommending plans of action to address any identified issues.
• Works effectively and cooperatively with other members of the team to identify opportunities for improving processes or other clinical initiatives within the WDH system. Actively participates in recommending plans of action to address any identified issues.
• Maintains work area in a professional and organized manner.

Qualifications
Qualifications

When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.

• High school diploma or equivalent required
• 3 years' experience in a healthcare office setting supporting patients directly and via phone with scheduling needs.
• Ability to handle multiple tasks and adapt quickly to changing priorities
• Familiarity with medical terminology; surgical knowledge and background preferred
• Strong computer skills
• Ability to organize work priorities and meet specific objectives under time constraints
• Demonstrated organizational, interpersonal, oral, and written communication skills

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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