Risk Services Liaison
MMC

SUMMARY:

As a Risk Services Liaison for the Marsh McLennan Agency, you will oversee all phases of the client service plan, ensuring high levels of client service, risk control, and account retention. You will also be a claims consultant providing oversight and advocacy on behalf of our clients throughout the process of a loss event and the life of a claim. This position is client facing and requires single-day regional travel to our client locations.

Duties include:

• Compiles Risk Services Plans (RSPs);
• Monitors RSPs to ensure we are delivering all services as promised;
• Compiles & delivers Stewardship Reports to clients;
• Compiles e-mod forecasts & delivers e-mod analytical reports;
• Assists clients in finding solutions for problematic modifiers;
• Provides guidance on claim submission or reports claims to insurance carriers, assisting in the communication between clients and adjusters;
• Serves as client's advocate with adjusters and their coverage counsel;
• Reviews coverages and resolves coverage disputes whenever possible;
• Assesses and strategizes to produce best possible claim outcomes;
• Ensures carrier commitments are honored;
• Coordinates and participates in scheduled claims reviews;

Duties may also include:

• Review of client's overall claims program and individual complex claims situations;
• On-site visit when a catastrophic loss occurs;
• Develop strategic action plans to reach desired outcomes;
• Provide guidance regarding potential large settlements;
• Recommend suitable vendor partners, including claims TPAs, nurse triage, and others;
• Review adjuster's claim action plans; facilitate claims resolutions;
• Evaluate insurance company claim reserves and push for reductions where appropriate;

REQUIREMENTS:

• High School Diploma, Bachelor's degree preferred;

• Knowledge of accepted industry standards and practices;

• Ability to think critically, organize and maintain plans involving multiple colleagues, manage deadlines, solve problems, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges
• Analytical skill necessary to make decisions and resolve issues inherent in handling of claims;

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

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