Rotational Engineer
Horizontal Talent

Job Description:

Responsibilities

• Imaging, Configuration, and Troubleshooting: You'll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
• Documentation and Reporting: As an engineer, you'll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
• Solution-Oriented Approach: You'll actively engage with clients, working together to devise innovative solutions that enhance services. Your ability to think critically and propose improvements will be highly valued.
• Stay Current with Technology: The ever-evolving tech landscape demands that you stay informed about the latest technologies Key offers. Your curiosity and adaptability will drive success.
• On-Site Presence: This role is not remote. You'll be based either at Key Tower or 4900 Tiedeman, ensuring a strong on-site presence.

Required Skills

• Experience: A minimum of 5 years in technical support within a computer support environment. However, we'll consider less time if you demonstrate a natural aptitude for the role.
• Education: An associate degree in computer science and/or business, or equivalent work experience.
• Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
• Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.

Essential Job Functions

• Platform Support: Engage in supporting Key's computer platforms across corporate, campus, and data center locations.
• Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.
• Asset Management: Track corporate IT assets throughout their lifecycle.
• Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.

This role offers a dynamic blend of technical expertise, customer interaction, and problem-solving.

Top 3 things manager is looking for in candidate. •

• Reliable, OnTime, Quick Learner, Basic Computer Technical skills, ability to troubleshoot computer problems and follow technical documentation instructions. These engineers will be well-rounded in the Microsoft Desktop practice, as well as Azure VMs, Printing and general Desktop engineering.
• Seeking Sharepoint and File Sharing engineering strengths for data labeling and classification, and Azure VM engineering.
• Excellent communication skills required.

---