Senior Accounts Receivable Representative
American Water

Requisition ID: 107502

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

If you're looking to begin the New Year with a New Career, American Water is hiring immediately for a Full-Time Senior Accounts Receivable Representative! If you have strong Excel, Written and Communication skills, then this role is for YOU! APPLY TODAY! for immediate consideration!

Primary Role

• Responsible for compilation and submittal of invoices to contract based customers.
• Supporting accounts receivable tasks such as reporting, metrics, and status. • Respond to customer requests
• Determine and change billing processes for efficiency and control improvements

Key Accountabilities

• Prepares invoices to submit to customer's ensuring appropriate support is provided to confirm it is a receivable.
• Certain invoices will require being done within federal contract guidelines.
• Resolve customer questions on invoices.
• Monitor invoice aging and escalate unpaid invoices to the business to follow up on.
• Research and resolve cash application issues.
• Support accounting with journal entries when needed.
• Interfaces/liaises with the accountants, business finance, business operations, clients, and cash department on creating invoices and resolving invoice issues.
• Assists with special projects and initiatives to optimize the effectiveness of existing business applications, technologies and systems and to build efficiencies/improvements into current business processes.

Knowledge/Skills

• A thorough understanding of requirements for managing accounts receivable invoices and payments
• Understanding of processes necessary to ensure appropriate handling of customer records
• Ability to clearly communication in written correspondence to customers •
• Advanced and thorough knowledge of SAP, MS Word, Excel, PowerPoint and Adobe Acrobat, and internet skills are required.
• Understanding of invoicing customers according to federal contract guidelines

Experience/Education

• High school diploma or state recognized Educational Equivalency Certificate
• Three to five years administrative experience

Work Schedule

• Hybrid work schedule 3 days in the office 2 days offsite.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

---