Senior Assistant Registrar for Student Systems and Information Services - Division of Finance
University of Pennsylvania

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job TitleSenior Assistant Registrar for Student Systems and Information Services - Division of FinanceJob Profile TitleBusiness Systems Analyst SeniorJob Description SummaryThe Student Systems and Information Services team is integral to the Office of the University Registrar (OUR). The team provides system support, data analysis, and reporting for OUR, offices across campus, and external organizations. Led by the Associate University Registrar for Student Systems and Information Services, the team provides problem and issue resolution for a variety of systems and data sets, participates in system and technology projects by providing business-specific knowledge and requirements, investigating and testing technology solutions, and leading and participating in implementations. The team frequently collaborates with staff in school registrar offices, compliance offices, Bursar, Financial Aid, Admissions, Pennant Operations team, and Information Systems and Computing.

The Senior Assistant Registrar for Student Systems and Information Services manages the coordination of support requests received for the Student Systems and Information Services team, gathers requirements for enhancement requests to be considered for prioritization by the Pennant Records Governance Board, establishes and maintains a decision matrix to optimize or student data access, and assists in the development, documentation, and communication of timelines for student system operations and configurations. As part of the Office of University Registrar's leadership team, this position provides technical and analytical support to the Office with a particular emphasis on data integrity, reporting, best practices, process improvement, and ticket system management. This role is responsible for providing assurance that all student information systems are properly maintained and disseminated in compliance with related university, state, federal regulations and policies, and accrediting standards. The Senior Assistant Registrar for Student Systems and Information Services is a highly visible role, responsible for collaborating and sharing information with many constituents.

The Senior Assistant University Registrar for Student Systems and Information Services must have experience with an ERP Student module and how it supports academic records and the mission of the University. The Senior Assistant University Registrar must understand the dependencies between all modules within Banner, such as Admissions, Student Financials, Financial Aid, and the student data warehouse. An understanding of the relationship between Banner and other Pennant student records systems is critical.

In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn's values.

We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn's commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.Job Description

Job Responsibilities

Business Process Improvement

• Contribute to the development of Pennant Student Records by collaborating with campus partners to collect and document requirements related to enhancement requests for consideration by the Pennant Student Records Governance Board.
• Participate in the investigation and implementation of software solutions and tools. Conduct prototyping, testing, analysis, and business process development.
• Identify problems and issues related to existing systems
• Assist in efforts to analyze, test, and implement fixes and enhancements.
• Work to streamline, improve, and document all new and current process and procedures.

Student Data Reporting

• Maintains internal/external reporting schedule and data sets.
• Properly use various data systems and enterprise-wide tools to collect and analyze required reports both internal and external for regulatory requirements.
• Generate and provide ad hoc reports as requested to support institutional strategic and operational planning.
• Establish and maintain a decision matrix to evaluate and prioritize various report requests.
• Raise awareness of and access to data using University-wide business intelligence capabilities to support campus partners.

Campus Collaboration and Communications

• Work with the Office of the University Registrar Leadership Team to develop department objectives, goals, and priorities, and short-and-long range planning to guide efficient and effective operations.
• Engage with campus partners to evaluate and document requirements.
• Support the OUR in the delivery of transactional communications to the campus community using Banner Communication Management.
• Represent the Office of the University Registrar on official University committees, workgroups, and user groups.
• Support other OUR initiatives and other duties as assigned

Qualifications:

Bachelor's degree and three to five years of experience in a central registrar's office or in a comparable area of academic administration or an equivalent combination of education and experience.

• Maintain strict confidentiality in accordance with FERPA and other laws/regulations
• Proficiency working with student information systems, customer support software, and reporting tools.
• Strong commitment for innovation as demonstrated by their ability to be proactive, dynamic, forward-thinking, strategic, and collaborative.
• Experience in gathering, analyzing, documenting, and modifying business requirements in academic student service areas.
• Knowledge of all areas providing student and academic support services: Bursar, Financial Aid, and schools across a decentralized campus.
• Ability to communicate business-specific requirements, problems, issues, and solutions to technical and non-technical users.
• Proven ability to implement and manage change.
• Experience working in a large, decentralized, and complex higher education environment.
• Familiar with higher education best practices related to institutional research and data management.
• Demonstrated ability to be detail-oriented and accurate. Able to handle multiple tasks simultaneously. Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
• Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.
• Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.
• Proven record of exemplary customer service.
• Strong sense of time management including independent and collaborative work.
• Ability to thrive in a team-centered working environment.
• Effective communication skills that helps establish collegial and professional rapport with campus stakeholders.

Preferred:

• Experience facilitating implementations and/or change management.
• Experience in reporting, data analysis, and reporting tools such as SAP's Business Objects, Snowflake, or equivalent data exploration tool.
• Knowledge of SQL.

Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolDivision of FinancePay Range$74,476.00 - $90,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

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