Senior IT Support Engineer
Insmed Incorporated

Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Consistently Ranked Science 's Top Employer

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we've been named the No. 1 company to work for in the biopharma industry in Science 's Top Employers survey for four years in a row.

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

Overview

See Job Description.

Responsibilities

Remote Support: Provide remote assistance using tools like LogMeIn to troubleshoot and resolve technical issues on user devices. Develop remote troubleshooting guides and instructional videos for common technical issues in a hybrid work environment. In-Office Support: Deliver on-site support for complex hardware issues and coordinate with remote teams for a seamless resolution. Ticket Management: Use ServiceNow for incident management, ensuring timely updates and collaboration for remote and in-office requests. Asset Management: Maintain software and hardware inventories using cloud-based asset management tools. Track, upgrade, and replace assets for both in-office and remote employees. Access Management: Administer user credentials and permissions for secure facility access. Implement remote access guidelines to ensure data security. Printer Management: Manage Papercut remotely for printer setup, configuration, and troubleshooting, including home office printer support. Mobile Device Management: Utilize AirWatch for remote security and management of corporate mobile devices. MacBook Device Management: Use Jamf for managing configuration, security, and compliance of MacBooks in a hybrid environment. Identity and Access Management: Manage secure application and service access using Okta. Office 365 and Active Directory: Administer and troubleshoot Office 365 and Active Directory to ensure seamless user management and collaboration. Network Security: Assist with SonicWall VPN setup and troubleshooting for hybrid workers. Web Security: Configure and support Zscaler for secure internet access across all work environments. Collaboration Tools: Support platforms like Microsoft Teams and Zoom to ensure smooth communication and virtual meetings. Documentation: Create and maintain comprehensive documentation of IT systems and troubleshooting procedures for easy access by all employees. User Training: Conduct virtual and in-person training sessions, creating digital resources for IT systems usage in a hybrid setting. Security Compliance: Ensure adherence to security and compliance standards, particularly for remote work environments. Emergency Response: Provide after-hours support for IT emergencies and outages, with a focus on rapid remote resolution. Vendor Relations: Collaborate with IT vendors for procurement, support, and maintenance agreements. Project Participation: Collaborate on IT projects, contributing to planning, implementation, and documentation. Use project management tools to track progress and manage tasks across hybrid teams. Qualifications: •  Minimum 2- 3 years plus experience in remote and in-office IT support.

• Bachelor's degree in Computer Science, Information Systems, or related field or Equivalent years of experience

•  Proficiency with tools such as ServiceNow, Jamf, AirWatch, Papercut, Okta, Office 365, Active Directory, SonicWall, and Zscaler. •  Strong understanding of hybrid work environments and associated IT challenges. •  Excellent problem-solving skills and ability to document and share knowledge. •  Strong communication skills to train and assist users effectively. •  Familiarity with project management tools like Jira or Trello is a plus. #LI-JT1

Salary Range

$88,000 - $122,467 a year

Compensation & Benefits

We're committed to investing in every team member's total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work, regionally based
• Competitive compensation package including bonus
• Stock options and RSU awards
• Employee Stock Purchase Plan (ESPP)
• Flexible Vacation Policy
• Generous paid holiday schedule and winter break

ADDITIONAL U.S. BENEFITS:

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• Well-being reimbursement
• Paid leave benefits for new parents
• Paid time off to volunteer
• On-site, no-cost fitness center at our U.S. headquarters

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.

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