Senior Manager, Service Coordination
Leica Biosystems

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Senior Manager, Service Coordination for Leica Biosystems is responsible for overseeing the Service Coordination team and driving optimization and efficiencies in processes and strategies.

This position is part of the Service Coordination Team located in Deer Park, IL and will be onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. If you thrive in a collaborative leadership role and want to work to build a world-class Service Coordination organization-read on.

In this role, you will have the opportunity to:

• Manage Service Coordination team in planning and scheduling of field resources for Installations, Preventative Maintenance, and Customer moves while balancing the urgent needs of a complex customer base for emergency instrument repairs.

• Support and develop team through Performance for Growth and Development for Growth Process and manage all performance or employee relations needs or concerns.

• Collaborate with Technical Support (TAC), Field Service, Sales, and Applications to foster an excellent customer service experience.

• Responsible for proactive communication of scheduling changes with impacts to revenue.

• Oversee customer move requests with Service Management, Logistics and Customer.

• Identify and drive continuous improvement through effective utilization of DBS principles/tools such as daily/visual management, PSP, kaizen, and standard work.

• Openly and actively support business initiatives and change within the Service organization.

The essential requirements of the job include:

• Bachelor's degree

• A minimum of 5 years prior supervisory (direct reports) experience

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - 10% overnight travel.

It would be a plus if you also possess previous experience in:

• Sales Force experience

• Prior Dispatch or call center experience

• Diagnostics and/or Medical Device Industry.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.