Senior Pharmacy Technician - Amb Care (Onboarding/Training)
University of Iowa

The Department of Pharmaceutical Care at University of Iowa Healthcare is seeking a Senior Pharmacy Technician to provide specialized support to the Ambulatory Care Pharmacies. Under general supervision of the technician supervisor, this position will coordinate onboarding & training for new pharmacy technicians and pharmacy student interns. Training program management within this role will also include ongoing, ad-hoc and annual trainings for technician/intern staff. A successful candidate will possess a high level of attention to detail, strong interpersonal and organizational skills, & strong computer skills. Under general supervision of a pharmacist, coordinates and performs technical activities in the pharmacy.

Position Responsibilities:

Coordinates daily technical functions for assigned work areas.

• Provides supervision to Pharmacy Technicians and Student Pharmacy Technicians.
• Participates in staffing and reassigns work areas and duties for Technicians based on workload.
• Provides feedback to supervisor regarding performance of technicians.
• Coordinates procurement of equipment, inventory, labels or other supplies as needed.
• Works on-line performing all required Technician duties as needed.

Assists with interviewing, orienting, training, scheduling and providing work performance feedback.

• Assists with interviewing applicants.
• Assists the supervisor with coordination of training new staff including documentation of training.
• Conducts training and provides remedial training as needed.
• Updates & modifies training materials as needed.
• Provides training for computer systems needed.
• Assists in preparing work schedules for Pharmacy Technicians and Student Pharmacy Technicians.
• Participates in administering competency assessments, certification and re-certification for performing specific job responsibilities.
• Provides performance feedback for both newly hired and existing staff (technicians, students, pharmacists, residents, and externship students).

Monitors performance and maintenance of pharmacy equipment.

• Monitors operation of assigned equipment and automation. Performs minor adjustments on equipment or initiates requests for repair or replacement.
• Assures equipment maintenance is completed and documented.
• Assures that only trained personnel are using equipment in a safe and proper manner.

Assists with computer and cash register database maintenance.

Participates in inventory management.

• Coordinates inventory activities for assigned area including cycle counts, monthly inventories and return to stock medication with associated adjudication and void, credit, and rebill requests.
• Participates in activities related to medication recalls & drug shortages as requested.
• Coordinates adjustment of inventory levels to meet current needs.
• Runs reports as requested.

Participates in cash collection and reconciliation activities.

• Assures that patient or third-party pricing and billing errors, issues and complaints are resolved. Acts as an advisor for any questions regarding communication with patient.
• Coordinates the identification and reconciliation of third-party rejections.
• Verification of and balancing of cash register tapes with funds received.

Participates in management activities.

• Prepare & analyze routine reports to identify trends and aid in decision making.
• Assist with new or ongoing projects and provide feedback on the development/implementation of new processes.
• Maintains files related to pharmacy operations, onboarding & training.
• Acts as a positive role model. Communicates with clear, positive verbal and written messages to individuals within the department as well as with patients, the general public and other departments.
• Fosters teamwork & a positive work culture by encouraging and assisting others.

Position includes all responsibilities performed by Certified Pharmacy Technicians in the Ambulatory Care Pharmacies.

Assists with other duties as assigned.

Education Requirements:

Registered with the Pharmacy Board at the time of hire.

National certification through the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA). Must meet ongoing education requirements and maintain certification.

High school diploma or the equivalent.

Experience

Any combination of four years of post-high school experience and/or education in the natural sciences OR

Four years of experience as a pharmacy technician

Desired Qualifications:

• Experience working in a complex hospital system is high desirable.
• Experience working in team environment.
• Experience working in detail-oriented work environment.
• Ability to perform ratio/proportion equations.
• Experience with inventory maintenance activities.
• Knowledge & experience with windows-based computer programs.
• Experience working in environment requiring high level of accuracy.
• Experience working in healthcare with one-on-one patient interaction & experience handling challenging interactions in work environment.
• Experience with non-sterile and/or sterile compounding preferred.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Penni Berger at penelope-berger@uiowa.edu

Additional Information

• Classification Title: Snr Pharmacy Technician, Cert
• Appointment Type: Merit
• Schedule: Full-time

Compensation

• Pay Level: 12

Contact Information

• Organization: Healthcare
• Contact Name: Penni Berger
• Contact Email: penelope-berger@uiowa.edu

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