Senior Technical Analyst
CSG

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Senior Technical Analyst monitors and meets service-level agreements. Installs turnover components or projects into production or test environment, utilizing approved standards and methodologies. Provides backup and recovery for cycle, online problems, and business resumption. Optimizes running of production or test systems by enhancing JCL and/or system products.

We are looking for a Senior Technical Analyst who will:

• Implement components of product turnover and/or releases into batch cycles.
• Perform maintenance on JCL and software libraries.
• Run and monitor batch processing cycles.
• Execute customer requests for service.
• Performs problem resolution and recovery.
• Frequent contact with developers to review turnover requests, discuss changes to JCL, control cards and job scheduling, resolve problem situations, and notify of request completion. Regular contact with project managers to discuss project implementation scheduling concerns. Regular contact with other CSG employees to review and discuss information on customer requests for service.

Is this opportunity right for you? We are looking for candidates with:

• Associate's degree (A.A.) in Computer Science, related field, or equivalent experience
• Proficiency in English in a business environment
• 5 years of experience with PC related software.
• Elementary knowledge of batch cycle support, abend recovery, escalation procedures and job restarts.
• Understanding of CSG batch cycle processing and online environments.
• Understanding of environment concatenation strategies.
• Elementary skills in the utilization of JCL, CA-7 scheduling tool, ROSCOE, TSO, VSAM, and utilities.
• Ability to take initiative, prioritize work assignments and respond effectively to priority changes.
• Attention to detail.
• Ability to work with diverse departments and staff with varying levels of technical knowledge.
• Verbal and written communication skills.
• Ability to acquire problem recognition and resolution skills.
• Ability to provide support 24 hours per day, seven days per week when assigned on-call responsibilities.
• Ability to use a personal computer. Proficiency with other Microsoft Office applications.

Preferred

• The incumbent is challenged to ensure technician-initiated requests are implemented into the appropriate job in the batch cycle and CA-7 is scheduled efficiently. The incumbent is challenged to understand multiple levels of file concatenations when environments are joined together. The incumbent is challenged to recognize and communicate solutions to improve the efficiency and economy of batch cycles, data transfer and manipulation processes, and other TSG activities.

Our Guiding Principles:

Impact

Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid.
• Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off
• Immediately vested 5.5% 401(k) match
• And so much more!

View More Benefits

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

#LI-Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$31.22-$49.95

This role is eligible for a bonus opportunity.

Location(s):
United States Remote

---