Service Desk Technician
The Judge Group Inc.

Location: Scottsdale, AZ
Salary: Depends on Experience
Description: Our client is currently seeking a Service Desk Technician.

The IT Service Desk Technician holds the responsibility of delivering multi-level technical/customer service and support to internal Plexus associates for desktop-related applications, computers, accessories, and peripherals. In this role, they will contribute to desktop system builds for both Windows and macOS platforms, engage in application packaging and deployment using established endpoint management tools. Apart from these duties, they will also provide additional support encompassing endpoints, applications, network printers, desk/soft phones, and basic network connectivity.

This job will have the following responsibilities:

• Responsible for serving as a centralized point of contact for all technology needs.

• Support internal associates with application, computer, desk/soft phone, printer, and basic network related issues.

• Install workstations, laptops, printers, and other desktop related equipment.

• Regularly perform system audits to ensure licensing and access is assigned at the lowest level needed, ensuring principle of least privilege and reducing excess cost/spend within each application. • Responsible for tracking, management, intake, and disposal of company's IT assets.

• Create comprehensive and clear technical documentation to effectively communicate complex concepts and procedures.

• Monitor ticketing queues and route/assign incidents and requests as needed.

• Handles Identity and Access Management; provisioning, maintenance, and disabling of user accounts and profiles.

• Ability to implement and support mobile device management (MDM) or endpoint deployment and management solutions such as InTune, JAMF, etc., to package and deploy applications and updates to supported endpoints.
Qualifications & Requirements:

• 3 years related experience. Experienced in troubleshooting methods and procedures.
  
• Experience troubleshooting and support of hardware and software.
• Thorough understanding of Microsoft Windows and Macintosh Operating systems.
• Experience troubleshooting and supporting Microsoft Outlook, Office 365, and Exchange.
• Basic understanding of Multifactor Authentication and Single-Sign On tools.

Contact: nscott@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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