Services for Older Refugees Specialist
Baltimore City Community College

About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Requisition Number: 2024-058
Posting Start Date: 4/23/2024
City: Baltimore
State: MD
Minimum Education: Bachelors
Additional Documentation: YES
Compensation: Commensurate with Experience
Services for Older Refugees SpecialistDescription/Job Summary This position is responsible for assessing the needs of senior refugees (60+ years) living in the Baltimore area and coordinating referrals to services. This includes, but is not limited to, registering clients for Citizenship classes, referrals to English language classes, and referrals to local and mainstream aging services providers Responsibilities/Duties

Essential Job Functions:

• Provide information to program participants on services in their area and facilitate access to services
• Identify and establish relationships with local mainstream aging service providers
• Conduct activities to familiarize refugees, partners, agencies, and other stakeholders with available services, explain purpose of service, and facilitate access.
• Liaise with BCCC Refugee Program Manager to maintain ties with refugee families and provide support when necessary
• Attend trainings, events, and meetings for programs (occasionally outside of regular hours)
• Document client's program enrollment and keep records, such as case notes, for program in accordance with requirements
• Establish virtual and/or in-person relationships with clients utilizing telephonic interpretation as needed
• Initiate and maintain client case files, updating with case notes at regular intervals
• Interface with resettlement agency partner contacts to establish and advance client case files

Scope of Responsibility:

Knows the formal and informal departmental goals, standards, policies and procedures as it relates to student advancement for the division and the college at large. Is sensitive to the interrelationship of both people and functions within the department.

Decision Making:

On a regular basis, exercises judgment and assumes responsibility for decisions, consequences, and results having an impact on people and quality of services within the functional area.

Communication:

Exchanges non-routine information using tact and persuasion as appropriate. Require good oral and written communication skills.

Physical Requirements:

• Sitting in normal seated position for extended periods of time.
• Reaching by extending hand(s) or arms in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to move about.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned

Required Qualifications

Education:

• Required: Bachelor's degree in social work.

Experience:

• 1-3 years of professional work experience.
• Familiarity with Maryland and Baltimore social service providers.
• Experience working with clients with limited English proficiency.
• Experience working with case management; experience working with seniors preferred.
• Strong organizational skills with attention to detail required.
• Excellent oral and written communication skills.
• Experience working in a multi-cultural environment a plus.

Benefits: BCCC is both a higher education institution and a State of Maryland agency. As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition waiver and remission. This is in addition to medical, dental, vision, retirement, 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, and more. Contractual Staff may be eligible for select benefits as well.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

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