Sr. Customer Success Data Analyst
CDK

Remote Opportunity - Can be located anywhere in the United States

The Customer Success Data Analyst will support internal and external OEM clients with reporting requests and tasked with leveraging data/customer feedback to uncover insights that drive improvements in customer adoption, satisfaction, and retention. By identifying critical trends and opportunities, the analyst will support the development and execution of strategies aimed at enhancing the overall customer experience and fostering long-term loyalty.

This role represents an understanding of our internal data and systems, as well as how they connect. This individual will seek to identify leading indicators of success or failure in the areas of customer engagement, adoption, retention, and campaign metrics (open/clickthrough/bounce) other areas serving the Customer Success team. This role requires the ability to inspire and effectively collaborate cross-functionally at CDK.

The ideal candidate will be an experienced analyst who is intellectually curious, strategically minded, proactive in seeking solutions to challenging problems, and highly focused on solving for our customers. This role requires a blend of analytical skills with a strategic mindset and a proven ability to communicate effectively with senior leadership.

Position Responsibilities & Essential Functions

• Conduct in-depth analysis customer data to identify trends, patterns, and anomalies that impact revenue performance and customer outcomes

• Introduce best practices for quality assurance

• Utilize advanced analytical techniques to extract actionable insights from large datasets

• Create engaging and accurate reports and dashboards

• Analyze data to identify trends, patterns, and gaps using descriptive analytics

• Maintain an understanding of the data visibility needs of the greater customer success team

• Collaborate with other analysts and business leaders to create a data-for-all culture

• Meet with stakeholders to discuss project status and goals

• Present findings to leadership and updating scorecards in Totango

• Other duties and special projects as assigned

Qualifications

• 6+ years in highly technical business or customer analytics roles within SaaS or technology organizations
  

• Expertise in querying, analyzing, and visualizing big datasets via building dashboards using data visualization tools
  

• Experience working with customer success software like Totango
  

• Demonstrated history of building production-grade data models that power dashboards and live technology solutions
  

• Strong communication & project management skills and a highly collaborative approach to problem-solving
  

• Ability to simultaneously understand the business while focusing deeply on technological and analytical details
  

• Strong business intuition with a bias towards action
  

• BA/BS or equivalent technical certification, preferably in a quantitative discipline
  

Base Salary Range: $90,000 - $115,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
  
• 401K Matching Program
  
• Tuition Reimbursement
  

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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