Student Support Coordinator
The Chicago School

Job Description:

Position Summary:

The Student Support Coordinator at The Chicago School is responsible for administrative workflow to ensure effectiveness of student outreach and internal and external communications, department operations, and accuracy and documentation within student records. This position requires high attention to detail, comfort with outbound communication, independent judgment, flexibility, organization, and confidentiality.

This position is remote but will require occasional travel to campus as needed. Locations are Chicago, DC, Los Angeles, Anaheim, San Diego, and Dallas.

About the Department:

Student Support Services team members work collaboratively within the department and with many other campus-wide constituent groups and stakeholders. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations' need for access to services (necessitating evening and weekend hours particularly around registration and term/semester start weeks).

Principle Duties:

• Serves as a central resource for student questions, providing information in accordance with the department policy, and routing phone calls to the appropriate individuals as necessary.

• Monitors and responds to campus inboxes, triaging requests as needed and routing to appropriate support staff.

• Manages and conducts outbound student outreach in efforts to complete student admission files and academic records.

• Assists students with contingency, background check, registration questions (including other barriers to persistence).

• Completes, uploads, processes (where applicable) administrative forms during start times in collaboration with Student Support Counselors.

• Manages, inputs, and tracks data for various end users (particularly in Excel)

• Assists in coordination of special projects, events, and/or special activities such as Student Support hiring/training/onboarding and student-focused activities.

• Support operational functions of team and larger department.

• Documents all student outreach, discussions, and activities in Campus Vue.

• Adheres to all internal, federal, Department of Education, and affiliate policies and procedures.

• Other duties as assigned.

Essential Knowledge, Skills, and Abilities:

• Excellent PC skills (Word, Excel, Power Point) and other clerical skills

• Excellent verbal and written communication skills

• Organizational and time management skills

• Demonstrated commitment to diversity, equity and inclusion

• Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title

• Excellent teamwork

• Ability to work weekends and evenings as needed

Position Qualifications:

• Bachelor's degree required

• Experience within student facing positions and/or higher education field

Desired Qualifications:

• One year of student advising, recruitment, or other student-facing experience

• Ability to problem solve and utilize campus resources for individuals and groups

• Exercises sound, accurate and informed independent judgment

• Demonstrate a high level of self-discipline and self-motivation to accomplish the duties and responsibilities of the position

Compensation & BenefitsThis opportunity is budgeted at $20-21.79 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.thechicagoschool.edu/career-opportunities/

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

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