TECHNOLOGY COORDINATOR
Department: Employee Health & Benefits
Reports To: Director of technology solutions
Summary
The Employee Health & Benefits Technology Coordinator will play a crucial role in supporting the West Regions Employee Health & Benefits Technology Team. This position involves various day-to-day tasks, including plan builds/renewals in benefit administration platforms, collaborating with carriers and service teams on carrier connection implementations and discrepancies, and serving as a client-facing resource for our service teams.
Essential Duties & Responsibilities
•Research & Service
oAssist the technology team in evaluating and vetting systems to find the best fit for clients, such as HRIS, Payroll, and Online Benefit Administration platforms
oReview and maintain platforms to ensure configurations comply with client requirements
oConduct calls with current service partners to address concerns or resolve issues
oProvide project oversight for benefit administration system implementations and ongoing updates
oEnsure EDI feeds are implemented and actively transmitting data to carriers and vendors
oCollaborate with carriers, service partners, and internal teams to resolve electronic data integration issues
oTrack service partner features and functionality for comparison and vendor usage quarterly to be used as a Division resource.
oAssist with drafting, managing and overseeing the RFP selection process for new service partners.
•Stay abreast of industry trends and new market entrants in the evolving HCM/HRIS market landscape
•Educate clients on monitoring and resolving data discrepancies and inaccuracies within the benefits administration system or carrier database
•Work with Division associates to provide training and guidance on applicable systems.
•Act as a Division resource for questions related to systems.
•Various system configuration, troubleshooting, and testing
Education and/or Experience
Successful candidate will be a service-oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. Some experience in a benefit administration platform in an HR or benefit administration role is required.
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