Technology Specialist
South Texas College

Technology Specialist

Location: Pecan
FLSA: Non-Exempt
Min Salary: $36,400
Salary Range*:
Temporary End Date (if applicable):
Close Date: 7/1/2024

General Statement of Job:
The Technology Specialist assists in the day-to-day operations in the Learning Commons and Open Labs; assists students, monitors lab facilities, and implements lab guidelines. Provides computer, software, and customer support within the department.

Specific Duties and Responsibilities:

1. Installs computers, peripherals, and equipment within the Learning Commons and Open Labs.
2. Leads the deployment of software and hardware upgrades.
3. Troubleshoots computer hardware and software issues.
4. Installs, configures, and troubleshoots makerspace technologies including but not limited to 3D printers, laser cutters, and mixed reality technologies.
5. Recommends, evaluates, and troubleshoots technology pilots to ensure successful completion.
6. Develops and conducts workshops and trainings in makerspace technologies.
7. Trains users in the operations and safe use of technologies implemented in the makerspace.
8. Trains personnel to provide support and technical assistance within and open labs and makerspaces.
9. Leads the maintenance and support efforts of laptop checkout programs.
10. Provides exceptional customer service and technical support to patrons.
11. Provides students with guidance and support to other college related services.
12. Opens and closes the open labs for the day-to-day operations.
13. Assists in overseeing and supervising the department operations as needed.
14. Addresses patron complaints and concerns in a professional and ethical manner.
15. Supports the department’s marketing and public relations efforts.
16. Prepares custom lab reports.
17. Applies proper security and safety measures within the department.
18. Supports and assists with the department’s inventory management practices.
19. Completes all assigned college and departmental training that might require travel.
20. Performs other duties as assigned.

Required Education and Experience:

1. Associate’s Degree in a computer related field of study required; Bachelor’s Degree preferred.
2. At least two (2) years of experience in computer technical support position.

Checks, Certificates, Licenses, and Registrations:

1. Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
2. Must have or qualify for a valid Texas driver’s license and proof of liability insurance.
3. Microsoft products certifications, preferred.

Annual Security Report and Non-Discrimination Statements:
Notice of Non-Discrimination


For additional information and to apply, visit https://stcjobs.peopleadmin.com/postings/21477







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