Telecom Infrastructure Technician
Holy Cross

Employment Type:Full timeShift:Day Shift

Description:
POSITION PURPOSE

Responsible for the day-to-day maintenance and operation of a telecommunications/network infrastructure. Telephony responsibilities include cabling; cross connecting cables; moves, adds and changes involving desktop and wireless telephones; and troubleshooting telephone issues. Network responsibilities include cabling; cross connecting cables; port assignments on network switches; implementation and maintenance of uninterruptible power systems, and troubleshooting of network issues. Works with and takes direction from more senior infrastructure colleagues.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
• Responsible for network / telephony infrastructure operations, maintenance, moves, adds and changes.
• Responds to applicable HEAT issues. Escalates issues as necessary.
• Operates all necessary mechanical and electronic test equipment and tools to troubleshoot or implement either network infrastructure or telephony infrastructure.
• Maintains inventory of equipment to meet immediate and future needs. Ensures availability of equipment supply, by providing management with supply requests to maintain inventory.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
• Maintains positive working relationships with customers, management and peers in keeping with a service-oriented organization.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

• Associate's degree or technical certification preferred and a minimum of two (2) years of directly related experience with communications infrastructure (network / telephony) equipment and procedures or equivalent combination of education and experience.
• Cisco knowledge and experience required
• Good verbal and written communication skills to interact with people of differing professional levels, and succeed in an environment of competing priorities.
• Knowledge of network / telephony infrastructure, repair procedures and maintenance required at a level normally acquired through two (2) years' experience.
• Must possess the ability to work on teams and take direction.
• Effective and logical troubleshooting skills.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Operates in a typical office environment or in infrastructure equipment rooms such as telecommunications closets, server rooms, data centers, or telephone system centers.
• The areas are typically well-lit, temperature-controlled and generally free from hazards. High voltages may be present, and caution is an expected behavior.
• Lifting of equipment up to 50 lbs.
• Hearing is needed for extensive telephone and in person communications.
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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