Transportation Dispatcher-Scheduler
Volunteers of America - National Services

Come join our awesome team as a Transportation Dispatcher-Scheduler at Senior Community Care of Northern KY-PACE. We are offering rewarding work, flexible schedule, and great benefits! You will be involved in a new Program of All-Inclusive Care for the Elderly model-centered on the belief that the well-being of seniors with chronic care needs and their families are better served in the community.
Bring your expertise and skills as a member of the IDT to help manage the complex medical, functional, and social needs of older adults as we implement our Northern Kentucky PACE program. Ultimately, PACE will work to maximize the dignity and unique needs of seniors and their caregivers.

This position is Full time - Monday-Friday- Occasional weekends
Pay- $19.18-$23.69

Job Highlights:

• 403(b) Retirement Plan;
• Career scholarships;
• Quality training, continuing career education and leadership programs;
• Medical, Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

About the job:

Under the supervision of the Transportation Manager, the Scheduler is responsible for the timely scheduling of transportation for Senior CommUnity Care (SCC) participants to and from the Day Center and/or appointments. The Scheduler is also responsible for scheduling outside medical appointments for the Senior CommUnity Care participants and notification of appointments with participants, their family and home care providers. Responsible for communicating any safety or scheduling issues to the Transportation Manager.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All required qualifications will be verified before start date.

• Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Education: High school diploma or equivalent required; Valid Driver's License in state of hire.
• Experience: Have a minimum of one years' experience in working with the frail elderly.
• Must pass a background check and drug screen.
• Able to read and understand maps and routing information to navigate.
• Able to handle information in a confidential manner at all times.
• Able to deal professionally and diplomatically with people.
• Must have good interpersonal skills.
• Must be flexible, and able to function in stressful situations.
• Knowledge of safety requirements pertaining to the transportation industry.
• Requires individual who can coordinate multiple tasks simultaneously.

Essentials:

• Familiar with Pace Care Scheduling Program to be able to gather information needed for timely and efficient individual transportation and home care schedules.
• Considers the needs of the participant and requirements of the PACE Center. Communicates these changes to Transportation Manager.
• Develops schedules to limit employee overtime hours as much as possible.
• Schedules Transportation for participants to and from the Day Center, medical/specialist appointments, and activity outings, as requested by the Interdisciplinary Team via the plan of care. Also Schedules Transportation for last minute emergencies that arise.
• Assists in scheduling vehicle maintenance and equipment to operate within manufactures recommendations.
• Functions as a member of the Interdisciplinary Team when appropriate.
• Communicates with Transportation Manager daily to be updated on participant conditions/ changes, plan of care changes, or Interdisciplinary Team requests.
• Follows all Senior CommUnity Care policies and procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.
• Maintains the confidentiality of all company procedures, results, and information about participants, clients or families.
• Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal Precautions.

In our 2024 Great Place to Work survey, employees said their work has a special meaning: this is not "just a job".

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Create happiness for those who need it. Join us today!

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