Veterans Affairs Service Officer II
State of Nebraska

The work we do matters!

Hiring Agency:
Veterans Affairs - Agency 28

Location:
Norfolk, NE

Hiring Rate:
$21.523

Job Posting:
JR2024-00010652 Veterans Affairs Service Officer II (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
If you are a Veteran with a desire to help serve your fellow Veterans and their families, come join the Nebraska Department of Veterans Affairs as a Veteran Service Officer! Effective July 1, 2023, pay rate will be $21.523. You will also receive a $3/hr pay differential for hours worked.

Knowledge, Skills, and Abilities

(These may be acquired on the job and are needed to perform the work assigned.) Knowledge of: Federal and State policies and regulations concerning Veterans. Ability to: complete progressively increasing caseload meeting agency standards for thoroughness and accuracy; obtain facts through interviewing techniques, correspondence, and research; represent clients at hearings or other forums. Prefer Bachelor's degree in human services, business or public administration, education, legal or medical fields. Demonstrated and substantial experience in effective communication. Experience in dealing with drug, alcohol or related psychological problems may be helpful. Excellent interpersonal skills are a must. The ability to work independently while handling a large and diverse caseload is required. Ability to properly interpret and apply the rules pertaining to veterans' benefits. Ability to operate in an electronic environment is essential to include computer forms, scanning, accessing electronic files, recording work processes and troubleshooting error messages. A current resume and DD Form 214 should be included with your application.

Requirements/ Qualifications

Minimum Qualifications: High school education plus veteran with honorable discharge and resident of Nebraska for one year prior to applying. Valid State Drivers License.

Other: State statute 80-410 requires that "all state service officers shall have served in the armed forces of the United States during the dates set forth in section 80-401.01 and shall have been discharged or otherwise separated with a characterization of honorable from such service. A state service officer shall have been a bona fide resident of the State of Nebraska continuously for at least one year immediately prior to assuming his or her position."

Job Duties

Successful incumbents will be highly organized and detail orientated and have experience with all Microsoft Office software not limited to but including Microsoft Excel and spreadsheets. This position under immediate to general supervision learns to advise and represent veterans and their dependents in presenting their claims for benefits to the U.S. Department of Veterans Affairs (V.A.); counsels and advises veterans and dependents concerning benefits. Evaluates and determines the validity of veterans' or dependents' claims for benefits. Prepares evidence in support of claims and submits forms. Research regulations pertaining to local, state and federal benefits for veterans and apply them to individual cases. Requests and prepares for hearings and presents briefs for the dissemination of facts. Reviews decisions, prepares appeals and administrative reviews. Participate in outreach activities and educational events. Travel is required.

Hiring Rate of Position (Starting Rate)

21.523 + $3/hr pay differential for hours worked


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.