Admissions Credential Representative Team Lead, (Admissions Credential Representative Lead), University Enrollment Services
Indiana University

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

Department Information

University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Job Summary

Department-Specific Responsibilities

• Assists with the process to interview, select, and train temporary employees each processing cycle.
• Acts as direct supervisor to assigned staff, performing periodic employee reviews and approving schedule changes and time reporting.
• Continuously monitors the quality assurance workflow queues, prioritizing and assigning daily work to data entry support staff.
• Researches and resolves discrepancies immediately to meet application processing and credentials evaluation turnaround time goals.
• Provides data entry validation and quality assurance review as academic documents are processed; provides immediate and timely feedback to temporary and support staff, decreasing the error rate.
• Acts as primary contact and oversee work of temporary and support staff to ensure that they accurately review and enter data from high supporting documents, which are not at all uniform from one applicant to another.
• Maintains and manages the external problem reporting system used by all IU campuses use to report admissions data issues and work towards resolution.
• Acts as liaison to campus admissions staff in the resolution of processing problems and errors.

General Responsibilities

• Directs, manages, and monitors the business process design and workflow for the credentials analyst processing staff. Services include the processing and recording of transcripts and grades, evaluation and determination of residency classifications, maintenance of documentation and the knowledge base, and communications with students and the public.
• Ensures prompt, accurate, and efficient individual services to students, faculty, and staff and that operational practices are integrated into the processing cycles of other university departments whose services and operations include related and dependent activities.
• Provides general direction for staff, allocates resources, performs performance evaluations, determines the sequence of events, and generally manages the workflow, services, and timelines for the operations ensuring that workflow is responsive and integrated into the overall departmental goals and timetables.
• Trains new and continuing staff regarding the evaluation and procedures of high school and college transcripts and credit transfer articulation database functions.
• Represents the department and serves as a content expert on credentials analysis, residency rules, admission application flow and business processes for both current operations as well as modifications and revisions to policy, procedures and/or software.
• Represents the admissions function in determining the best resolution, gathering information, consulting with stakeholders, and admitting or denying admission to students based on the analysis.
• Analyzes individual situations on a case-by-case basis , administering and interpreting university policy, and exercising professional judgment on the more problematic or unique situations regarding credit articulations and/or residency rules.
• Provides guidance and direction to staff regarding policies and procedures; ensures proper processing of admissions credentials; serves as a resource on problems or issues; and responds to information requests and inquiries.
• Contributes to the development of new university policies and procedures relative to articulation and transfer agreements, course equivalencies, and residency interpretations.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years of office or related experience

Preferred

• Experience working with complex data and/or records services in a team environment

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Commitment to working with people of diverse backgrounds
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required

Preferred

• Ability to understand and keep abreast of updates and changes associated with admissions and recruitment processing for all IU campuses.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington or Indianapolis campus

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Admissions & Recruitment
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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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